Denver Pros Cleaning Services
Privacy Policy
Effective Date: August 26, 2026
Denver Pros Cleaning Services, operated by SandOz Enterprise LLC DBA Denver Pros Carpet, Air Duct, and Window Cleaning (“Denver Pros,” “we,” “us,” or “our”), operates DenverPros.com and provides residential and commercial cleaning-related services.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, schedule service, communicate with us, or use our services.
By using our website or providing information to Denver Pros, you acknowledge that you have read and understand this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Personal information may include:
- Name
- Email address
- Phone number
- Service address
- Billing address
- City, state, and ZIP code
- Service request details
- Appointment information
- Estimate, invoice, and payment-related information
- Communications sent by phone, text message, email, website form, chat, or other channels
Service and Property Information
To provide accurate estimates and services, we may collect information related to:
- Type of service requested
- Square footage
- Number of rooms, areas, vents, windows, HVAC systems, or other service details
- Property access information
- Photos, videos, or notes related to the service area, property condition, damage concerns, stains, odors, pet concerns, or other service-related issues
Website and Usage Information
When you visit our website, we may collect usage and technical information, including:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Time spent on pages
- Referring website or search source
- General location information
- Cookies, pixels, tags, analytics data, and similar tracking technologies
2. How We Use Information
Denver Pros may use collected information to:
- Provide estimates, quotes, and service recommendations
- Schedule, confirm, reschedule, or complete appointments
- Communicate with you about your service request
- Send appointment reminders, service updates, invoices, payment updates, statements, and follow-ups
- Process payments and maintain customer records
- Respond to questions, concerns, reviews, or customer service requests
- Improve our website, services, marketing, and customer experience
- Prevent fraud, misuse, security issues, or unauthorized activity
- Document service conditions, work performed, or customer approvals
- Send limited promotional communications where permitted by law or with appropriate consent
- Comply with legal, regulatory, insurance, accounting, tax, or business obligations
3. Text Messages, Email, and Promotional Communications
By providing your phone number or email address, you authorize Denver Pros to contact you regarding your estimate, service request, appointment, invoice, payment status, service updates, reminders, follow-ups, and related customer service matters.
You may also receive occasional promotional messages from Denver Pros, limited to no more than one promotional message per month unless you request additional information from us.
Message and data rates may apply depending on your wireless carrier. Denver Pros does not charge you to send or receive text messages.
To stop receiving promotional text messages, reply STOP. You may also use other opt-out language such as QUIT, END, CANCEL, UNSUBSCRIBE, or OPT OUT, and we will honor your request. You may receive a one-time confirmation message after opting out.
For help, reply HELP or contact us at 303-317-5557 or Hello@DenverPros.com.
You may unsubscribe from promotional emails by using the unsubscribe option provided in the email or by contacting us directly.
Even if you opt out of promotional communications, we may still send necessary service-related or transactional messages where permitted by law, such as appointment updates, invoices, payment reminders, or customer service communications.
4. Cookies, Analytics, and Advertising
We may use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, analyze website traffic, measure marketing performance, improve customer experience, and help us understand how visitors interact with our website.
We may use third-party tools such as Google Analytics, Google Ads, Meta/Facebook tools, review platforms, scheduling software, customer communication tools, or similar service providers.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.
Where required by applicable law, you may have the right to opt out of certain targeted advertising or tracking activities.
5. How We Share Information
Denver Pros does not sell, rent, or lease your personal information to third parties for their own marketing purposes.
We may share information with trusted service providers or business partners only as needed to operate our business and provide services, including:
- Scheduling and dispatch software
- Payment processors
- Email and text messaging providers
- Website hosting and security providers
- Analytics and advertising platforms
- Review and reputation management platforms
- Customer relationship management tools
- Subcontractors, technicians, or service partners assisting with your requested service
- Accountants, attorneys, insurers, collection agencies, or other professional advisors when necessary
These parties may access personal information only as needed to perform services for Denver Pros or as otherwise permitted by law.
Mobile opt-in information and text messaging consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.
6. Legal Disclosure
Denver Pros may disclose information when we believe in good faith that disclosure is necessary to:
- Comply with a legal obligation, subpoena, court order, law, or regulation
- Protect the rights, property, or safety of Denver Pros, our customers, employees, technicians, or the public
- Prevent fraud, security issues, misuse, or unlawful activity
- Enforce our Terms and Conditions, invoices, service agreements, or payment rights
- Respond to insurance claims, payment disputes, chargebacks, collections, or legal proceedings
7. Payment Information
Denver Pros may collect payment-related information necessary to process invoices and payments. Payment transactions may be processed by third-party payment processors.
Denver Pros does not intentionally store full credit card numbers on its website. Payment processing is handled through third-party providers subject to their own privacy and security practices.
8. Photos, Videos, and Service Documentation
Denver Pros may take photos or videos before, during, or after service for documentation, quality control, training, estimate verification, damage prevention, dispute resolution, proof of completion, or insurance-related purposes.
We make reasonable efforts not to intentionally capture private, sensitive, or personal information. Customer-identifiable photos or videos will not be used for marketing without permission unless otherwise permitted by law.
9. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal, tax, accounting, insurance, or regulatory obligations, resolve disputes, collect payments, enforce agreements, and operate our business.
When information is no longer needed, we may delete, anonymize, archive, or securely dispose of it according to our business practices and legal obligations.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet, electronic storage, email, text message, or website communication is completely secure. Denver Pros cannot guarantee absolute security of information transmitted or stored electronically.
11. Your Choices and Privacy Rights
You may contact Denver Pros to request that we update, correct, or delete certain personal information, subject to legal, business, payment, tax, insurance, dispute-resolution, and recordkeeping requirements.
Where required by applicable law, including the Colorado Privacy Act if applicable, consumers may have rights to:
- Access personal data
- Correct inaccurate personal data
- Delete personal data
- Obtain a copy of personal data
- Opt out of the sale of personal data
- Opt out of targeted advertising
- Opt out of certain profiling activities
To submit a privacy request, contact us at Hello@DenverPros.com.
We may need to verify your identity before processing certain privacy requests.
12. Universal Opt-Out Mechanisms
Where required by applicable law, Denver Pros will honor legally recognized browser-based or device-based opt-out signals, including applicable universal opt-out mechanisms, for activities covered by those laws.
13. Children’s Privacy
Our website and services are not intended for children under 18 years old. We do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.
14. Links to Other Websites
Our website may contain links to third-party websites, review platforms, videos, payment portals, booking tools, or other services not operated by Denver Pros.
We are not responsible for the content, privacy practices, policies, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.
15. Transfer of Information
Denver Pros operates in the United States. If you access our website or provide information from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your location.
16. Business Transfers
If Denver Pros is involved in a merger, acquisition, restructuring, sale of assets, financing, or transfer of business operations, personal information may be transferred as part of that transaction, subject to applicable law.
17. Changes to This Privacy Policy
Denver Pros may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.
Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.
18. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:
Denver Pros Cleaning Services
SandOz Enterprise LLC DBA Denver Pros Carpet, Air Duct, and Window Cleaning
Email: Hello@DenverPros.com
Phone: 303-317-5557
Website: DenverPros.com
Mailing Address: 19974 E 58th Pl. Aurora CO 80019