Denver Pros Cleaning Services

Terms and Conditions

Thank you for selecting Denver Pros Cleaning Services. Please read the following terms carefully. By approving an estimate, scheduling service, granting access to the property, or authorizing our technician or representative to begin work, the Client acknowledges and agrees to these Terms and Conditions.

1. Authorization to Perform Work

By approving an estimate online, by phone, by text message, by email, verbally, or onsite, the Client represents that they have authority to authorize the requested work and agrees to be responsible for all associated charges.

The approved estimate, invoice, receipt, work order, and these Terms and Conditions together form the agreement between Denver Pros Cleaning Services / SandOz Enterprise LLC and the Client.

2. Estimates, Scope of Work, and Price Adjustments

All estimates are based on the information provided by the Client before service, including but not limited to square footage, number of rooms, number of systems, condition of the areas, service type, accessibility, and requested scope of work.

Denver Pros reserves the right to revise the estimate if the actual conditions, square footage, number of areas, level of soil, contamination, odor, staining, access limitations, or requested scope of work differ from the information originally provided.

Any additional work, treatments, or services not included in the original estimate may result in additional charges. When reasonably possible, Denver Pros will notify the Client of any additional charges before performing additional work.

3. Care, Results, and Service Limitations

Denver Pros technicians will handle and clean carpet, upholstery, flooring, vents, ducts, rugs, and related surfaces with reasonable care and professional cleaning methods.

However, cleaning results may vary depending on age, condition, wear, fiber type, dye stability, prior cleaning attempts, prior chemical use, manufacturer defects, installation issues, soil level, pet contamination, moisture exposure, residue buildup, and other pre-existing or unknown conditions.

Denver Pros does not guarantee the removal of all stains, odors, discoloration, filtration lines, traffic wear, pet urine, mold, mildew, smoke odor, dye transfer, bleach marks, water damage, or permanent damage. Denver Pros is not responsible for shrinkage, color loss, texture change, browning, fabric separation, rippling, delamination, finish failure, pre-existing damage, or conditions that could not reasonably be identified before cleaning.

Verbal statements, opinions, or expectations expressed by technicians or representatives are not binding unless confirmed in writing by Denver Pros.

4. Pre-Existing Conditions and Client Responsibility

The Client is responsible for notifying Denver Pros in advance of any known issues, including but not limited to fragile surfaces, loose carpet, damaged flooring, unstable furniture, prior repairs, specialty fabrics, wool, natural stone, waxed floors, pet contamination, moisture issues, leaks, mold concerns, asbestos concerns, chemical spills, bodily fluids, biohazards, or other special conditions.

Denver Pros is not responsible for damage caused by pre-existing conditions, improper installation, manufacturing defects, wear and tear, weak seams, loose backing, unstable flooring, prior chemical use, customer-applied products, or conditions not disclosed before service.

5. Preparation of Work Areas

The Client is responsible for clearing the work areas before Denver Pros arrives. This includes removing documents, electronics, valuables, fragile items, furniture, toys, clothing, household items, pet items, and any other belongings from the areas being serviced.

Due to insurance, safety, and liability concerns, Denver Pros does not move heavy furniture, appliances, electronics, beds, dressers, fragile items, valuable items, or unsafe items. If items are not moved before arrival, Denver Pros may clean around them or exclude blocked areas from the service.

The Client releases Denver Pros, its owners, employees, technicians, representatives, and subcontractors from liability for damages or incomplete cleaning caused by the Client’s failure to properly clear or prepare the work area.

6. Access, Utilities, Parking, and Safety

The Client is responsible for providing safe and reasonable access to the property and work areas, including access to required utilities, water sources, electrical outlets, HVAC systems, dryer vents, vents, returns, floors, windows, and other service areas as applicable.

The Client must provide adequate parking for Denver Pros vehicles and equipment. During winter months or unsafe weather conditions, the Client is responsible for clearing snow and ice from driveways, walkways, entryways, and work access areas.

Denver Pros reserves the right to delay, reschedule, refuse, or stop service if conditions are unsafe, access is blocked, utilities are unavailable, pets are unsecured, the work area is not ready, or the property presents a hazard to technicians or equipment.

7. Delay, Wait-Time, and Access Fees

Denver Pros reserves the right to charge a wait-time or labor delay rate of $150.00 per hour if technicians are delayed because work areas, furniture, household items, snow, ice, pets, access points, utilities, or other conditions are not ready upon arrival.

This fee is intended to compensate for technician downtime, scheduling disruption, and time that could have been allocated to other customers.

8. Hazardous, Excessive, or Unusual Conditions

If Denver Pros discovers hazardous waste, harmful materials, bodily fluids, pest contamination, excessive powder carpet freshener, adhesives, paint, wax, heavy chemical residue, unknown cleaning agents, construction debris, biohazards, mold-like substances, asbestos concerns, or other unusual conditions, Denver Pros may decline the work, stop the service, revise the estimate, or recommend a qualified specialist.

Additional charges may apply for conditions requiring extra labor, specialty treatment, additional equipment, additional cleaning steps, or disposal-related handling.

Denver Pros is not a mold remediation, asbestos abatement, pest control, biohazard remediation, or environmental testing company. Any concerns involving mold, asbestos, sewage, bodily fluids, or hazardous materials should be addressed by a properly qualified professional.

9. Satisfaction Guarantee and Re-Service Policy

Denver Pros is committed to customer satisfaction. If the Client is not satisfied with an area included in the paid scope of work, the Client must notify Denver Pros within the applicable satisfaction period so we may assess the concern.

Denver Pros will make reasonable efforts, within the limits of the service performed and the condition of the property, to address legitimate service-related concerns.

The satisfaction guarantee does not apply to permanent stains, permanent odors, pet urine contamination, re-soiling, new spills, wear patterns, filtration lines, pre-existing damage, excluded services, declined recommended treatments, customer-applied products, third-party work, moisture issues, mold, mildew, or conditions outside the original paid scope of work.

If Denver Pros determines that the concern is unrelated to the original scope of work, caused by a new condition, or requires additional services, recommendations and additional charges may apply. A minimum trip fee of $125.00 may apply for non-covered return visits.

10. Damage Claims and Opportunity to Inspect

Any claimed damage must be reported to Denver Pros as soon as reasonably possible after discovery. The Client agrees to allow Denver Pros a reasonable opportunity to inspect, document, and assess the claimed damage before repairs, replacement, disposal, or third-party work is performed.

Denver Pros is not responsible for repair or replacement costs that are incurred without first giving Denver Pros a reasonable opportunity to inspect and address the issue, except where prohibited by law.

11. Limitation of Liability

To the fullest extent permitted by law, Denver Pros shall not be liable for indirect, incidental, special, consequential, punitive, or loss-of-use damages, including but not limited to lost income, lost rent, loss of business, inconvenience, emotional distress, replacement of unrelated property, or costs not directly caused by Denver Pros.

To the fullest extent permitted by law, Denver Pros’ total liability for any claim arising from the service shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

Nothing in these Terms is intended to limit liability where such limitation is prohibited by law, including liability for gross negligence, willful misconduct, or intentional wrongdoing.

12. Client Indemnification

The Client agrees to indemnify and hold harmless Denver Pros, its owners, employees, technicians, representatives, and subcontractors from claims, damages, losses, costs, or expenses arising from the Client’s negligence, failure to disclose known hazards or special conditions, failure to prepare the work area, unsafe property conditions, pets, children, third parties, unauthorized work approval, or breach of these Terms.

13. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

Failure to pay the balance due may result in collection activity, legal action, and enforcement costs. The Client agrees to be responsible for reasonable collection costs, court costs, filing fees, attorney fees, and other lawful costs incurred by Denver Pros in collecting unpaid amounts.

Unpaid balances may accrue interest at a rate of 10% per year, or the maximum rate permitted by law, whichever is lower, beginning from the date payment becomes due.

14. Returned Checks and Failed Payments

Returned checks, failed payments, chargebacks, or reversed payments may be subject to the maximum returned-payment fee permitted by applicable law, plus any lawful collection costs, court costs, filing fees, attorney fees, and other amounts permitted by law.

15. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, the Client agrees to contact Denver Pros and provide a reasonable opportunity to review and address the concern.

If a chargeback is initiated after service has been authorized and completed, Denver Pros reserves the right to provide the signed estimate, invoice, work order, communication records, photographs, and service documentation to the payment processor, collection agency, or court as needed.

16. Photographs and Documentation

Denver Pros may take photographs or videos of the work areas before, during, or after service for documentation, quality control, training, estimate verification, damage prevention, dispute resolution, or proof of completion.

Denver Pros will make reasonable efforts not to intentionally capture private, sensitive, or personal information. Marketing use of customer-identifiable property will require permission unless otherwise allowed by law.

17. Weather, Equipment, and Scheduling Conditions

Denver Pros may delay, reschedule, or modify service due to severe weather, freezing temperatures, unsafe road or property conditions, equipment issues, utility limitations, staffing emergencies, or other circumstances beyond our reasonable control.

If Denver Pros must reschedule due to company-side circumstances, unsafe conditions, or weather-related concerns, no cancellation or rescheduling fee will be charged to the Client.

18. Cancellation and Rescheduling Policy

Cancellation, rescheduling, no-show, deposit, and access-related fees may apply as stated in Denver Pros’ Rescheduling and Cancellation Policy, estimate, invoice, or appointment confirmation.

Any such fees are intended to compensate Denver Pros for reserved technician time, scheduling resources, travel preparation, and lost availability that could have been offered to another customer.

19. Governing Law and Venue

These Terms and any dispute arising from the services provided by Denver Pros shall be governed by the laws of the State of Colorado.

To the fullest extent permitted by law, any lawsuit or legal proceeding arising from these Terms or services provided by Denver Pros shall be brought in Arapahoe County, Colorado.

20. Entire Agreement

These Terms, together with the Denver Pros estimate, invoice, receipt, work order, written messages, and any written change orders, constitute the entire agreement between the parties.

Any changes, promises, discounts, warranties, or additional agreements must be confirmed in writing by Denver Pros to be binding.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

22. Acknowledgment

By approving the estimate, scheduling service, granting access to the property, or allowing Denver Pros to begin work, the Client acknowledges that they have had an opportunity to review these Terms and Conditions, understands the service inclusions and exclusions, and agrees to be bound by them.

Denver Pros Cleaning Services
DenverPros.com

Denver Pros Cleaning Services

Terms and Conditions

Thank you for selecting Denver Pros Cleaning Services. Please read the following terms carefully. By approving an estimate, scheduling service, granting access to the property, or authorizing our technician or representative to begin work, the Client acknowledges and agrees to these Terms and Conditions.

1. Authorization to Perform Work

By approving an estimate online, by phone, by text message, by email, verbally, or onsite, the Client represents that they have authority to authorize the requested work and agrees to be responsible for all associated charges.

The approved estimate, invoice, receipt, work order, and these Terms and Conditions together form the agreement between Denver Pros Cleaning Services and the Client.

2. Estimates, Scope of Work, and Price Adjustments

All estimates are based on the information provided by the Client before service, including but not limited to square footage, number of rooms, number of systems, condition of the areas, service type, accessibility, and requested scope of work.

Denver Pros reserves the right to revise the estimate if the actual conditions, square footage, number of areas, level of soil, contamination, odor, staining, access limitations, or requested scope of work differ from the information originally provided.

Any additional work, treatments, or services not included in the original estimate may result in additional charges. When reasonably possible, Denver Pros will notify the Client of any additional charges before performing additional work.

3. Care, Results, and Service Limitations

Denver Pros technicians will handle and clean carpet, upholstery, flooring, vents, ducts, rugs, and related surfaces with reasonable care and professional cleaning methods.

However, cleaning results may vary depending on age, condition, wear, fiber type, dye stability, prior cleaning attempts, prior chemical use, manufacturer defects, installation issues, soil level, pet contamination, moisture exposure, residue buildup, and other pre-existing or unknown conditions.

Denver Pros does not guarantee the removal of all stains, odors, discoloration, filtration lines, traffic wear, pet urine, mold, mildew, smoke odor, dye transfer, bleach marks, water damage, or permanent damage. Denver Pros is not responsible for shrinkage, color loss, texture change, browning, fabric separation, rippling, delamination, finish failure, pre-existing damage, or conditions that could not reasonably be identified before cleaning.

Verbal statements, opinions, or expectations expressed by technicians or representatives are not binding unless confirmed in writing by Denver Pros.

4. Pre-Existing Conditions and Client Responsibility

The Client is responsible for notifying Denver Pros in advance of any known issues, including but not limited to fragile surfaces, loose carpet, damaged flooring, unstable furniture, prior repairs, specialty fabrics, wool, natural stone, waxed floors, pet contamination, moisture issues, leaks, mold concerns, asbestos concerns, chemical spills, bodily fluids, biohazards, or other special conditions.

Denver Pros is not responsible for damage caused by pre-existing conditions, improper installation, manufacturing defects, wear and tear, weak seams, loose backing, unstable flooring, prior chemical use, customer-applied products, or conditions not disclosed before service.

5. Preparation of Work Areas

The Client is responsible for clearing the work areas before Denver Pros arrives. This includes removing documents, electronics, valuables, fragile items, furniture, toys, clothing, household items, pet items, and any other belongings from the areas being serviced.

Due to insurance, safety, and liability concerns, Denver Pros does not move heavy furniture, appliances, electronics, beds, dressers, fragile items, valuable items, or unsafe items. If items are not moved before arrival, Denver Pros may clean around them or exclude blocked areas from the service.

The Client releases Denver Pros, its owners, employees, technicians, representatives, and subcontractors from liability for damages or incomplete cleaning caused by the Client’s failure to properly clear or prepare the work area.

6. Access, Utilities, Parking, and Safety

The Client is responsible for providing safe and reasonable access to the property and work areas, including access to required utilities, water sources, electrical outlets, HVAC systems, dryer vents, vents, returns, floors, windows, and other service areas as applicable.

The Client must provide adequate parking for Denver Pros vehicles and equipment. During winter months or unsafe weather conditions, the Client is responsible for clearing snow and ice from driveways, walkways, entryways, and work access areas.

Denver Pros reserves the right to delay, reschedule, refuse, or stop service if conditions are unsafe, access is blocked, utilities are unavailable, pets are unsecured, the work area is not ready, or the property presents a hazard to technicians or equipment.

7. Delay, Wait-Time, and Access Fees

Denver Pros reserves the right to charge a wait-time or labor delay rate of $150.00 per hour if technicians are delayed because work areas, furniture, household items, snow, ice, pets, access points, utilities, or other conditions are not ready upon arrival.

This fee is intended to compensate for technician downtime, scheduling disruption, and time that could have been allocated to other customers.

8. Hazardous, Excessive, or Unusual Conditions

If Denver Pros discovers hazardous waste, harmful materials, bodily fluids, pest contamination, excessive powder carpet freshener, adhesives, paint, wax, heavy chemical residue, unknown cleaning agents, construction debris, biohazards, mold-like substances, asbestos concerns, or other unusual conditions, Denver Pros may decline the work, stop the service, revise the estimate, or recommend a qualified specialist.

Additional charges may apply for conditions requiring extra labor, specialty treatment, additional equipment, additional cleaning steps, or disposal-related handling.

Denver Pros is not a mold remediation, asbestos abatement, pest control, biohazard remediation, or environmental testing company. Any concerns involving mold, asbestos, sewage, bodily fluids, or hazardous materials should be addressed by a properly qualified professional.

9. Satisfaction Guarantee and Re-Service Policy

Denver Pros is committed to customer satisfaction. If the Client is not satisfied with an area included in the paid scope of work, the Client must notify Denver Pros within the applicable satisfaction period so we may assess the concern.

Denver Pros will make reasonable efforts, within the limits of the service performed and the condition of the property, to address legitimate service-related concerns.

The satisfaction guarantee does not apply to permanent stains, permanent odors, pet urine contamination, re-soiling, new spills, wear patterns, filtration lines, pre-existing damage, excluded services, declined recommended treatments, customer-applied products, third-party work, moisture issues, mold, mildew, or conditions outside the original paid scope of work.

If Denver Pros determines that the concern is unrelated to the original scope of work, caused by a new condition, or requires additional services, recommendations and additional charges may apply. A minimum trip fee of $125.00 may apply for non-covered return visits.

10. Damage Claims and Opportunity to Inspect

Any claimed damage must be reported to Denver Pros as soon as reasonably possible after discovery. The Client agrees to allow Denver Pros a reasonable opportunity to inspect, document, and assess the claimed damage before repairs, replacement, disposal, or third-party work is performed.

Denver Pros is not responsible for repair or replacement costs that are incurred without first giving Denver Pros a reasonable opportunity to inspect and address the issue, except where prohibited by law.

11. Limitation of Liability

To the fullest extent permitted by law, Denver Pros shall not be liable for indirect, incidental, special, consequential, punitive, or loss-of-use damages, including but not limited to lost income, lost rent, loss of business, inconvenience, emotional distress, replacement of unrelated property, or costs not directly caused by Denver Pros.

To the fullest extent permitted by law, Denver Pros’ total liability for any claim arising from the service shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

Nothing in these Terms is intended to limit liability where such limitation is prohibited by law, including liability for gross negligence, willful misconduct, or intentional wrongdoing.

12. Client Indemnification

The Client agrees to indemnify and hold harmless Denver Pros, its owners, employees, technicians, representatives, and subcontractors from claims, damages, losses, costs, or expenses arising from the Client’s negligence, failure to disclose known hazards or special conditions, failure to prepare the work area, unsafe property conditions, pets, children, third parties, unauthorized work approval, or breach of these Terms.

13. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

Failure to pay the balance due may result in collection activity, legal action, and enforcement costs. The Client agrees to be responsible for reasonable collection costs, court costs, filing fees, attorney fees, and other lawful costs incurred by Denver Pros in collecting unpaid amounts.

Unpaid balances may accrue interest at a rate of 10% per year, or the maximum rate permitted by law, whichever is lower, beginning from the date payment becomes due.

14. Returned Checks and Failed Payments

Returned checks, failed payments, chargebacks, or reversed payments may be subject to the maximum returned-payment fee permitted by applicable law, plus any lawful collection costs, court costs, filing fees, attorney fees, and other amounts permitted by law.

15. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, the Client agrees to contact Denver Pros and provide a reasonable opportunity to review and address the concern.

If a chargeback is initiated after service has been authorized and completed, Denver Pros reserves the right to provide the signed estimate, invoice, work order, communication records, photographs, and service documentation to the payment processor, collection agency, or court as needed.

16. Photographs and Documentation

Denver Pros may take photographs or videos of the work areas before, during, or after service for documentation, quality control, training, estimate verification, damage prevention, dispute resolution, or proof of completion.

Denver Pros will make reasonable efforts not to intentionally capture private, sensitive, or personal information. Marketing use of customer-identifiable property will require permission unless otherwise allowed by law.

17. Weather, Equipment, and Scheduling Conditions

Denver Pros may delay, reschedule, or modify service due to severe weather, freezing temperatures, unsafe road or property conditions, equipment issues, utility limitations, staffing emergencies, or other circumstances beyond our reasonable control.

If Denver Pros must reschedule due to company-side circumstances, unsafe conditions, or weather-related concerns, no cancellation or rescheduling fee will be charged to the Client.

18. Cancellation and Rescheduling Policy

Cancellation, rescheduling, no-show, deposit, and access-related fees may apply as stated in Denver Pros’ Rescheduling and Cancellation Policy, estimate, invoice, or appointment confirmation.

Any such fees are intended to compensate Denver Pros for reserved technician time, scheduling resources, travel preparation, and lost availability that could have been offered to another customer.

19. Governing Law and Venue

These Terms and any dispute arising from the services provided by Denver Pros shall be governed by the laws of the State of Colorado.

To the fullest extent permitted by law, any lawsuit or legal proceeding arising from these Terms or services provided by Denver Pros shall be brought in Arapahoe County, Colorado.

20. Entire Agreement

These Terms, together with the Denver Pros estimate, invoice, receipt, work order, written messages, and any written change orders, constitute the entire agreement between the parties.

Any changes, promises, discounts, warranties, or additional agreements must be confirmed in writing by Denver Pros to be binding.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

22. Acknowledgment

By approving the estimate, scheduling service, granting access to the property, or allowing Denver Pros to begin work, the Client acknowledges that they have had an opportunity to review these Terms and Conditions, understands the service inclusions and exclusions, and agrees to be bound by them.

Denver Pros Cleaning Services

Communication Consent and Messaging Terms

By providing your mobile number, email address, property address, or other contact information to Denver Pros Cleaning Services, you authorize us to contact you regarding your service request, estimate, appointment, invoice, payment status, service updates, reminders, follow-ups, and related customer service matters.

You may also receive occasional promotional messages from Denver Pros Cleaning Services, limited to no more than one promotional message per month, unless you request additional information from us.

Message frequency may vary depending on your service activity. Service-related messages may be sent as needed, and promotional messages will be limited as stated above.

Denver Pros Cleaning Services does not charge you to send or receive text messages. However, message and data rates may apply depending on your wireless carrier and mobile plan. Please contact your wireless carrier for details.

For help, reply HELP to any text message you receive from us or contact us at 303-317-5557 or Hello@DenverPros.com.

To stop receiving promotional text messages, reply STOP. You may also reply with other opt-out language such as QUIT, END, CANCEL, UNSUBSCRIBE, or OPT OUT, and we will honor your request. After opting out, you may receive a one-time confirmation message. You may still receive necessary transactional or service-related communications when permitted by law, such as appointment, invoice, payment, or service updates.

To unsubscribe from promotional emails, use the unsubscribe link provided in the email or contact us directly at Hello@DenverPros.com.

By providing a mobile number or email address, you confirm that the contact information belongs to you or that you are authorized to provide it. You agree to notify Denver Pros Cleaning Services if your contact information changes or if you are no longer authorized to use the number or email address provided.

You agree to hold Denver Pros Cleaning Services harmless from claims, losses, liabilities, costs, or expenses arising from your providing a mobile number, email address, or contact information that does not belong to you, that you are not authorized to provide, or that results in communications being sent to the wrong recipient.

Your information will be used by Denver Pros Cleaning Services and authorized service providers only for the purposes described above, including customer communication, scheduling, service delivery, payment processing, review requests, and limited promotional communication. We do not sell, rent, or lease your personal information to third parties for their own marketing purposes.

Denver Pros Cleaning Services reserves the right to modify, suspend, or discontinue its text messaging, email, or customer communication programs at any time. Updated terms may be posted on our website or provided through our service communications.

Denver Pros Cleaning Services
SandOz Enterprise LLC DBA Denver Pros Carpet, Air Duct, and Window Cleaning

Call: 303-317-5557
Email: Hello@DenverPros.com
Website: DenverPros.com
Mailing Address: 19974 E 58th Pl. Aurora, CO 80019