Denver Pros Cleaning Services Terms and Conditions
Last updated: October 2026
Thank you for choosing Denver Pros Cleaning Services. By approving an estimate, scheduling service, giving us access to the property, or letting our technician begin work, you (the “Client”) agree to these Terms and Conditions.
1. Agreement and Authorization
By approving an estimate online, by phone, by text, by email, verbally, or onsite, the Client confirms they have authority to approve the work and agrees to pay all charges.
The approved estimate, invoice, receipt, work order, and these Terms and Conditions together form the agreement between Denver Pros Cleaning Services / SandOz Enterprise LLC (“Denver Pros”) and the Client.
2. Estimates, Pricing, and Minimum Service Call
Estimates are based on the information the Client gives us before service, such as square footage, number of rooms, number of systems, condition, service type, access, and requested scope of work.
We may revise the estimate if the actual conditions or scope differ from what we were told. When reasonably possible, we will tell the Client about additional charges before doing additional work.
A minimum service call of $185.00 per visit applies to carpet, upholstery, window, floor, and pet odor cleaning. It does not apply to air duct or dryer vent cleaning. The price, including any minimum service call, is confirmed in the written estimate before work begins.
3. Results and Service Limits
We use reasonable care and professional cleaning methods. Results vary with age, condition, wear, fiber type, dye stability, prior cleaning or chemicals, manufacturer or installation defects, soil level, pet contamination, moisture, and other pre-existing or unknown conditions.
We do not guarantee removal of all stains, odors, discoloration, filtration lines, traffic wear, pet urine, mold, mildew, smoke odor, dye transfer, bleach marks, water damage, or permanent damage. We are not responsible for shrinkage, color loss, texture change, browning, fabric separation, rippling, delamination, finish failure, pre-existing damage, or conditions that could not reasonably be identified before cleaning.
Verbal statements or opinions from our technicians or representatives are not binding unless Denver Pros confirms them in writing.
4. Pre-Existing Conditions and Client Responsibility
The Client must tell us in advance about known issues, including fragile surfaces, loose carpet, damaged flooring, prior repairs, specialty fabrics, wool, natural stone, waxed floors, pet contamination, moisture issues, leaks, mold or asbestos concerns, chemical spills, bodily fluids, biohazards, or other special conditions.
We are not responsible for damage caused by pre-existing conditions, improper installation, manufacturing defects, wear and tear, weak seams, loose backing, unstable flooring, prior chemical use, customer-applied products, or conditions not disclosed before service.
5. Preparing the Work Area (We Do Not Move Furniture)
Denver Pros does not move furniture, appliances, electronics, beds, dressers, or any other belongings. We clean around items left in place and may exclude blocked areas from the service.
The Client must clear the work areas before we arrive, including documents, electronics, valuables, fragile items, toys, clothing, household items, and pet items.
The Client releases Denver Pros and its owners, employees, technicians, representatives, and subcontractors from liability for damage or incomplete cleaning caused by the Client’s failure to clear or prepare the work area.
6. Access, Parking, and Safety
The Client must give safe and reasonable access to the property and the work areas, including utilities, water, electrical outlets, HVAC systems, vents, returns, dryer vents, floors, and windows, as needed for the service.
The Client must provide adequate parking for our vehicles and equipment. For condominiums, townhomes, apartments, and similar units, our service vehicle must be able to park in front of or reasonably near the unit. In winter or unsafe weather, the Client must clear snow and ice from driveways, walkways, entryways, and work access areas.
We may delay, reschedule, refuse, or stop service if conditions are unsafe, access is blocked, utilities are unavailable, pets are unsecured, parking is not available, the work area is not ready, or the property presents a hazard. The fees in Section 7 may apply.
7. Delay and Wait-Time Fees
If our technicians are delayed because work areas, belongings, snow, ice, pets, access, parking, utilities, or other conditions are not ready when we arrive, we may charge a wait-time rate of $150.00 per hour.
This fee compensates for technician downtime and lost scheduling time.
8. Hazardous or Unusual Conditions
If we find hazardous waste, harmful materials, bodily fluids, pest contamination, excessive powder carpet freshener, adhesives, paint, wax, heavy chemical residue, unknown cleaning agents, construction debris, biohazards, mold-like substances, asbestos concerns, or other unusual conditions, we may decline the work, stop the service, revise the estimate, or recommend a qualified specialist. Additional charges may apply for extra labor, specialty treatment, equipment, cleaning steps, or disposal-related handling.
Denver Pros is not a mold remediation, asbestos abatement, pest control, biohazard remediation, or environmental testing company. Concerns involving mold, asbestos, sewage, bodily fluids, or hazardous materials should be handled by a qualified professional.
9. Satisfaction Guarantee
If the Client is not satisfied with an area included in the paid scope of work, the Client must contact Denver Pros within 30 days of the date of service so we can assess the concern.
We will make reasonable efforts to address legitimate service-related concerns. If a concern is covered, we will re-clean the affected area. If re-cleaning does not resolve it, we may, at our option, refund the amount paid for that area. This is the Client’s only remedy under the satisfaction guarantee.
The satisfaction guarantee does not apply to permanent stains, permanent odors, pet urine contamination, re-soiling, new spills, wear patterns, filtration lines, pre-existing damage, excluded services, declined recommended treatments, customer-applied products, third-party work, moisture issues, mold, mildew, or conditions outside the original paid scope of work.
If we determine that a concern is unrelated to the original scope, caused by a new condition, or needs additional services, we may recommend additional services at an additional charge. A minimum trip fee of $125.00 may apply to return visits that are not covered.
Stain and Odor Removal. We make every reasonable effort to reduce or eliminate stains and odors using our tested and proven cleaning methods. However, due to the nature and severity of some contamination, especially when it has penetrated carpet fibers, padding, or subfloor, complete removal cannot be guaranteed. Severe cases may require a second treatment, which is billed as an additional charge. We will let you know before any additional treatment is performed.
10. On-Time Arrival Guarantee
We schedule each job within a two-hour arrival window. The window is sent to the Client by email and text message in the job schedule notification.
If our technician arrives after the end of the scheduled arrival window for reasons within our reasonable control, the Client will receive 15% off the total for that service, applied to the invoice. The Client must ask for the discount at the time of service or within 48 hours after.
This guarantee does not apply to delays caused by weather, unsafe or blocked access, utility or equipment problems beyond our reasonable control, the Client’s unavailability or unprepared work area, or rescheduling requested by the Client. The discount is the Client’s only remedy for late arrival.
11. Damage Claims and Opportunity to Inspect
The Client must report any claimed damage to Denver Pros as soon as reasonably possible, and no later than 7 days after the service. The Client must give us a reasonable opportunity to inspect, document, and assess the claimed damage before any repair, replacement, disposal, or third-party work is done.
Denver Pros is not responsible for repair or replacement costs incurred without first giving us that opportunity, except where prohibited by law.
12. Limitation of Liability
To the fullest extent permitted by law, Denver Pros is not liable for indirect, incidental, special, consequential, punitive, or loss-of-use damages, including lost income, lost rent, loss of business, inconvenience, emotional distress, replacement of unrelated property, or costs not directly caused by Denver Pros.
To the fullest extent permitted by law, Denver Pros’ total liability for any claim arising from the service will not exceed the amount the Client paid for the specific service giving rise to the claim.
Nothing in these Terms limits liability where the law does not allow it, including liability for gross negligence, willful misconduct, or intentional wrongdoing.
13. Client Indemnification
The Client agrees to indemnify and hold harmless Denver Pros and its owners, employees, technicians, representatives, and subcontractors from claims, damages, losses, costs, or expenses arising from the Client’s negligence, failure to disclose known hazards or special conditions, failure to prepare the work area, unsafe property conditions, pets, children, third parties, unauthorized work approval, or breach of these Terms.
14. Payment, Late Payments, and Disputes
Payment is due when service is complete unless we agree otherwise in writing.
Unpaid balances may accrue interest at 10% per year, or the maximum rate allowed by law if lower, starting on the date payment is due. The Client is responsible for reasonable collection costs, court costs, filing fees, attorney fees, and other lawful costs of collecting unpaid amounts.
Returned checks, failed payments, chargebacks, or reversed payments may be subject to the maximum returned-payment fee allowed by law, plus lawful collection costs.
Before starting a chargeback or payment dispute, the Client agrees to contact Denver Pros and give us a reasonable chance to address the concern. If a chargeback is filed after service was approved and completed, we may give the estimate, invoice, work order, messages, call recordings, photographs, and service records to the payment processor, collection agency, or court as needed.
15. Photos, Call Recording, and Records
We may take photographs or videos of work areas before, during, or after service for documentation, quality control, training, estimate verification, damage prevention, dispute resolution, or proof of completion. We will make reasonable efforts not to intentionally capture private or sensitive information. We will get permission before using customer-identifiable property in marketing, unless the law allows otherwise.
Calls with Denver Pros are recorded. By continuing a call with us, the Client consents to the recording. We may use call recordings, text messages, emails, estimates, photos, and notes to schedule work, train staff, check quality, and resolve disputes.
16. Weather, Scheduling, and Cancellation
We may delay, reschedule, or change service because of severe weather, freezing temperatures, unsafe road or property conditions, equipment issues, utility limits, staffing emergencies, or other circumstances beyond our reasonable control. If we must reschedule for company-side, safety, or weather reasons, we will not charge a cancellation or rescheduling fee.
Cancellation, rescheduling, no-show, deposit, and access-related fees may apply as stated in our Rescheduling and Cancellation Policy, estimate, invoice, or appointment confirmation.
17. Governing Law and Venue
These Terms and any dispute arising from our services are governed by the laws of the State of Colorado.
To the fullest extent permitted by law, any lawsuit or legal proceeding arising from these Terms or our services must be brought in Arapahoe County, Colorado.
18. Entire Agreement and Acknowledgment
These Terms, together with our estimate, invoice, receipt, work order, written messages, and any written change orders, are the entire agreement between the parties. Any changes, promises, discounts, warranties, or additional agreements must be confirmed in writing by Denver Pros to be binding.
If any part of these Terms is found invalid or unenforceable, the rest stays in effect to the fullest extent permitted by law.
By approving the estimate, scheduling service, giving access to the property, or letting us begin work, the Client confirms they have had a chance to review these Terms, understand what is and is not included in the service, and agree to be bound by them.
Denver Pros Cleaning Services
DenverPros.com
Communication Consent and Messaging Terms
By giving your mobile number, email address, property address, or other contact information to Denver Pros Cleaning Services, you authorize us to contact you about your service request, estimate, appointment, invoice, payment, service updates, reminders, and follow-ups. This includes text messages and emails, including job schedule notifications.
You may also receive occasional promotional messages, limited to no more than one promotional message per month. Consent to receive promotional text messages is not a condition of purchasing any service.
Message frequency varies with your service activity. Message and data rates may apply. Denver Pros does not charge for text messages, but your wireless carrier may. Carriers are not liable for delayed or undelivered messages.
For help, reply HELP to any text from us or contact us at 303-317-5557 or Hello@DenverPros.com.
To stop promotional text messages, reply STOP. You can also reply QUIT, END, CANCEL, UNSUBSCRIBE, or OPT OUT, and we will honor your request. You may receive one confirmation message. You may still receive service-related messages, such as appointment, invoice, payment, and job schedule updates, when permitted by law.
To unsubscribe from promotional emails, use the unsubscribe link in the email or contact us at Hello@DenverPros.com.
Calls with Denver Pros are recorded. By continuing a call with us, you consent to the recording.
By giving us a mobile number or email address, you confirm that it belongs to you or that you are authorized to provide it, and you agree to tell us if it changes. You agree to hold Denver Pros harmless from claims, losses, costs, or expenses arising from your giving us contact information that does not belong to you or that you are not authorized to provide.
We use your information only for customer communication, scheduling, service delivery, payment processing, review requests, and limited promotional communication. We do not sell, rent, or lease your personal information to third parties for their own marketing. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.
We may change, suspend, or end our text, email, or communication programs at any time. Updated terms may be posted on our website or provided in our service communications. See our Privacy Policy and Terms and Conditions.
Denver Pros Cleaning Services
SandOz Enterprise LLC DBA Denver Pros Carpet, Air Duct, and Window Cleaning
Call: 303-317-5557
Email: Hello@DenverPros.com
Website: DenverPros.com
Mailing Address: 8154 E Phillips Cir, Centennial, CO 80112
Thank you for choosing Denver Pros.