Getting Ready For Our Visit

Before:

• Before we arrive for your carpet cleaning, please make sure there is an outside water faucet / spigot that we can access.
• To ensure a thorough cleaning, please clear and pick up any items from the carpet that you would like us to clean.
• Please review your work order and confirm it with the technician before our arrival.
• Please ensure that there is ample parking space available for our vehicles. During the winter months, please take extra precautions and clear your driveway and entryway of snow and ice to prevent any accidents or injuries.
• Remove any breakable or valuable items from the working area before we arrive.
• To ensure the best possible results from your upcoming carpet cleaning appointment, we recommend that you vacuum your carpets beforehand.
• Make sure that someone 18 years or older is present in your home at all times.
• We love pets too, please keep them contained at all times in a safe location during the cleaning process.
• Due to insurance liability concerns, we are unable to move furniture. Please ensure that all furniture is moved prior to our arrival or we will clean around it.
• We reserve the right to charge our hourly rate in the event that our technicians experience delays caused by the need to clear furniture, household items, or snow from our working area In order to facilitate our work.
• It would be helpful if you could also point out any areas of concern before we begin the job.
• Additionally, please secure floor-length draperies either on the windowsill or on the drapery rod using hangers.
• Please note that inclement weather or freezing temperatures may cause a delay or affect your scheduled booking.

After:

• CAUTION: Walking from a wet carpet onto a hard surface can be very slippery! Please put a rug or towel on hard surfaces as a reminder.
• Before moving furniture back onto the carpet, make sure it’s completely dry to avoid rust spots or stains. Any furniture or small items as floor lamps, tables, chairs, and magazine baskets should not be put back on the carpet until 24 hours after cleaning.
• Although our cleaning solutions are safe for kids and pets, we recommend keeping them off the carpet for at least 8 hours after cleaning or until it’s completely dry for health and safety reasons. The majority of the carpet’s drying and fiber protection, which involves the penetration of dye sites, takes place within the first 6 hours.
• Drying time for the carpet can vary widely depending on the density of your carpet, humidity, and degree of soil. To speed up drying time, minimize traffic on the carpet, ventilate the area (but not during rain or hot/humid days), and increase air circulation. Carpet drying time may vary from 4 to 8 hours under ideal conditions and up to 10 hours in wet winter months. If fabric protection was applied post-cleaning, drying time may be lengthened but should still be dry in less than 24 hours.
• Rippling may occur under certain conditions even when the carpet is properly installed. The adhesive that holds the backing together can absorb moisture and expand. In most cases, this rippling will disappear within 72 hours.

Thank you so much for your cooperation – it helps us do a better job for you. We look forward to serving you!

• Before we arrive for your Air Duct Cleaning, please ensure that there is a hot 220V receptacle available, which is typically located behind your dryer machine. We ask to please clear the laundry room before our arrival.

• Please review your work order and confirm it with the technician before our arrival.

• Please ensure that there is ample parking space available for our vehicles. During the winter months, please take extra precautions and clear your driveway and entryway of snow and ice to prevent any accidents or injuries.

• Remove any breakable or valuable items from the working area before we arrive.

• Make sure that someone 18 years or older is present in your home at all times.

• We love pets too, please keep them contained at all times in a safe location during the cleaning process.

• Due to liability concerns, we are unable to move furniture. Please ensure that all furniture is moved prior to our arrival or we will clean around it.

• We reserve the right to charge our hourly rate in the event that our technicians experience delays caused by the need to clear furniture, household items, or snow from our working area In order to facilitate our work.

• Please note that inclement weather or freezing temperatures may cause a delay or affect your scheduled booking

  It is crucial to prioritize the clearance of all furniture and household items around the air vents and cold air returns, providing sufficient working space around them. Safety protocols dictate that there must be a clear path to and from the furnace, and at least 3 feet of working space around it in the furnace room/area.

  Please note that the HVAC unit will be shut off for at least 5 hours during the cleaning process. If the weather is cold, we recommend turning on your fireplace to provide heat during this time.

  Thank you so much for your cooperation – it helps us do a better job for you. We look forward to serving you!

• Please pull up all blinds and open curtains on all of the windows we will be washing.

• Remove all breakable, electronics, paperwork, furniture and valuable items away from the Window and Window sills prior to our arrival.

• Please review your work order and confirm it with the technician before our arrival.

• Please ensure that there is ample parking space available for our vehicles. During the winter months, please take extra precautions and clear your driveway and entryway of snow and ice to prevent any accidents or injuries.

• Make sure that someone 18 years or older is present in your home at all times.

• We love pets too, please keep them contained at all times in a safe location during the cleaning process.

• Due to insurance liability concerns, we are unable to move furniture. Please ensure that all furniture is moved prior to our arrival or we will clean around it.

• We reserve the right to charge our hourly rate in the event that our technicians experience delays caused by the need to clear furniture, household items, or snow from our working area In order to facilitate our work.

• Please note that inclement weather or freezing temperatures may cause a delay or affect your scheduled booking

  Thank you so much for your cooperation – it helps us do a better job for you. We look forward to serving you!

• Please clear up your laundry room from household items prior to your arrival.

• To facilitate the cleaning process, please pull your dryer at least 2 feet away from the wall/duct inlet if possible.

• Please review your work order and confirm it with the technician before our arrival.

• Please ensure that there is ample parking space available for our vehicles. During the winter months, please take extra precautions and clear your driveway and entryway of snow and ice to prevent any accidents or injuries.

• Make sure that someone 18 years or older is present in your home at all times.

• We love pets too, please keep them contained at all times in a safe location during the cleaning process.

• Due to insurance liability concerns, we are unable to move furniture. Please ensure that all furniture is moved prior to our arrival or we will clean around it.

• We reserve the right to charge our hourly rate in the event that our technicians experience delays caused by the need to clear furniture, household items, or snow from our working area In order to facilitate our work.

• Please note that inclement weather or freezing temperatures may cause a delay or affect your scheduled booking.

  Thank you so much for your cooperation – it helps us do a better job for you. We look forward to serving you!

⦁ Before we arrive for your Hard Floors cleaning, please clear and pick up all items from the floors you would like us to be cleaned.
⦁ Remove excessive dirt and pet hair from the hard floors.
⦁ Secure floor-length draperies on the windowsill or drapery rod using hangers.
⦁ Remove all breakable and valuable items from the working area prior to our arrival.
⦁ If Wax/Polish Removal and Re-Finish is ordered, please remove ALL furniture and household items from the wood floor to be finished.
⦁ Please allow at least 2 hours before resuming traffic on the finished area.
⦁ Please review your work order and confirm it with the technician upon our arrival.
⦁ Please ensure that there is ample parking space available for our vehicles. During the winter months, please take extra precautions and clear your driveway and entryway of snow and ice to prevent any accidents or injuries.
⦁ Make sure that someone 18 years or older is present in your home at all times.
⦁ We love pets too, please keep them contained at all times in a safe location during the cleaning process.
⦁ Due to insurance liability concerns, we are unable to move furniture. Please ensure that all furniture is moved prior to our arrival or we will clean around it.
⦁ We reserve the right to charge our hourly rate in the event that our technicians experience delays caused by the need to clear furniture, household items, or snow from our working area In order to facilitate our work.
⦁ It would be helpful if you could also point out any areas of concern before we begin the job.
⦁ Please note that inclement weather or freezing temperatures may cause a delay or affect your scheduled booking.

Thank you so much for your cooperation – it helps us do a better job for you. We look forward to serving you!

Denver Pros Cleaning Services Rescheduling and Cancellation Policy

We understand that unforeseen circumstances may arise, leading to the need for cancellation or rescheduling of appointments or reservations. To ensure a smooth process for both our customers and Denver Pros Cleaning Services, we have established the following policies:

Rescheduling:

If you wish to reschedule your appointment within 24 hours of the scheduled appointment, we will require that you pay the invoice in full or provide a 50% deposit to secure the new date and re-allocate our resources for you.

Once the payment or deposit is received, we will work with you to find a mutually suitable date and time for the rescheduled appointment.

Cancellation:

If you need to cancel your appointment or reservation, we request that you notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled appointment will be subject to a cancellation fee of $95.00

This fee assists us in offsetting the expenses linked to the reserved time and compensating for our employees’ downtime that might have otherwise been allocated to other customers.

To cancel or reschedule, please contact our customer service team at least 48 hours in advance at 303-317-5557 or text us at 720-534-2557. They will assist you with the necessary steps and provide any additional information you may require.

We appreciate your understanding and cooperation in adhering to our cancellation and rescheduling policies. These policies help us maintain the quality and availability of our services for all our valued customers. If you have any further questions or need clarification, please don’t hesitate to contact us.