Before Your Carpet Cleaning Appointment

To help us provide the best results and avoid delays, please review the following before our arrival:

• Please make sure we have access to an outside water faucet/spigot.

• Remove toys, clothing, shoes, small items, and personal belongings from the carpeted areas being cleaned.

• Remove breakable, fragile, or valuable items from the work area.

• Please review your work order and confirm the areas being cleaned with the technician before work begins.

• Please make sure there is adequate parking available for our service vehicle.

• During winter months, please clear snow and ice from the driveway, walkway, and entry area for safety.

• We recommend vacuuming your carpets before our arrival for best results.

• Please make sure someone 18 years or older is present during the appointment unless other arrangements have been approved in advance.

• Please keep pets secured in a safe area during the cleaning process.

• Due to insurance and liability concerns, we are unable to move furniture. Please move any furniture you would like cleaned under before we arrive. Otherwise, we will clean around it.

• Additional labor or wait-time fees may apply if our technicians are delayed by furniture, household items, blocked access, or snow/ice that must be cleared before work can begin.

• Please point out any stains, pet concerns, high-traffic areas, or other areas of concern before we begin.

• Please secure floor-length draperies off the carpet using hangers or by placing them on the windowsill.

• Please note that severe weather, freezing temperatures, or unsafe conditions may delay or affect your scheduled appointment.

After Your Carpet Cleaning Appointment

• Caution: Walking from damp carpet onto hard flooring can be slippery. Please use caution and place a towel or rug near transitions if needed.

• Please avoid heavy foot traffic on the carpet while it is drying.

• Keep children and pets off the carpet for at least 6–8 hours, or until the carpet is fully dry.

• Do not move furniture or small items such as lamps, tables, chairs, or baskets back onto the carpet until it is completely dry. Waiting 24 hours is recommended to help prevent rust spots, stains, or furniture marks.

• Drying time can vary depending on carpet thickness, humidity, airflow, soil level, weather, and whether fabric protection was applied.

• Under ideal conditions, carpets may dry within 4–8 hours. During colder or more humid conditions, drying may take longer.

• To help speed up drying, increase air circulation with fans or your HVAC system and ventilate the area when weather allows.

• Temporary carpet rippling may occur after cleaning due to moisture absorption in the carpet backing. In most cases, this will relax and disappear within approximately 72 hours.

Thank you for your cooperation. These steps help us work efficiently and provide the best possible results for your home.

We look forward to serving you!

Denver Pros Cleaning Services

Here’s a cleaner, more professional version:

Before Your Air Duct Cleaning Appointment

To help us provide the best results and avoid delays, please review the following before our arrival:

• Please clear the laundry room area so our technicians can safely access the outlet and equipment setup area.

• Please review your work order and confirm the areas/services with the technician before work begins.

• Please make sure there is adequate parking available for our service vehicle.

• During winter months, please clear snow and ice from the driveway, walkway, and entry area for safety.

• Remove breakable, fragile, or valuable items from the work areas before we arrive.

• Please make sure someone 18 years or older is present during the appointment unless other arrangements have been approved in advance.

• Please keep pets secured in a safe area during the cleaning process.

• Due to liability concerns, we are unable to move furniture. Please move any furniture or household items blocking vents, returns, or the furnace area before our arrival.

• Please provide clear access to all air vents, cold air returns, and the furnace/HVAC system.

• For safety and proper working space, there must be a clear path to and from the furnace, with at least 3 feet of working space around the furnace/HVAC unit.

• Additional labor or wait-time fees may apply if our technicians are delayed by blocked access, furniture, household items, or snow/ice that must be cleared before work can begin.

• Please note that severe weather, freezing temperatures, or unsafe conditions may delay or affect your scheduled appointment.

The HVAC system will need to be turned off during the cleaning process and may remain off for several hours, depending on the scope of work. If the weather is cold, we recommend planning ahead for temporary heating, such as using a fireplace if available.

Thank you for your cooperation. These steps help us work safely, efficiently, and provide the best possible results for your home.

We look forward to serving you!

Denver Pros Cleaning Services

Before Your Window Cleaning Appointment

To help us provide the best results and avoid delays, please review the following before our arrival:

• Please pull up blinds and open curtains on all windows being cleaned.

• Remove breakable items, electronics, paperwork, décor, furniture, and valuables from window sills and areas near the windows.

• Please review your work order and confirm the areas/services with the technician before work begins.

• Please make sure there is adequate parking available for our service vehicle.

• During winter months, please clear snow and ice from the driveway, walkway, and entry area for safety.

• Please make sure someone 18 years or older is present during the appointment unless other arrangements have been approved in advance.

• Please keep pets secured in a safe area during the cleaning process.

• Due to insurance and liability concerns, we are unable to move furniture. Please move any furniture or household items blocking window access before our arrival. Otherwise, we will clean only the accessible windows.

• Additional labor or wait-time fees may apply if our technicians are delayed by blocked access, furniture, household items, or snow/ice that must be cleared before work can begin.

• Please note that severe weather, freezing temperatures, high winds, or unsafe conditions may delay or affect your scheduled appointment.

Thank you for your cooperation. These steps help us work safely, efficiently, and provide the best possible results for your home.

We look forward to serving you!

Denver Pros Cleaning Services

Before Your Dryer Vent Cleaning Appointment

To help us provide the best results and avoid delays, please review the following before our arrival:

• Please clear the laundry room of household items so our technicians have safe access to the dryer and vent area.

• If possible, please pull the dryer at least 2 feet away from the wall/duct inlet before we arrive.

• Please review your work order and confirm the service with the technician before work begins.

• Please make sure there is adequate parking available for our service vehicle.

• During winter months, please clear snow and ice from the driveway, walkway, and entry area for safety.

• Please make sure someone 18 years or older is present during the appointment unless other arrangements have been approved in advance.

• Please keep pets secured in a safe area during the cleaning process.

• Due to insurance and liability concerns, we are unable to move furniture or heavy items. Please move any items blocking access to the dryer, laundry room, or vent area before our arrival.

• Additional labor or wait-time fees may apply if our technicians are delayed by blocked access, furniture, household items, or snow/ice that must be cleared before work can begin.

• Please note that severe weather, freezing temperatures, high winds, or unsafe conditions may delay or affect your scheduled appointment.

Thank you for your cooperation. These steps help us work safely, efficiently, and provide the best possible results for your home.

We look forward to serving you!

Denver Pros Cleaning Services

Before Your Hard Floor Cleaning Appointment

To help us provide the best results and avoid delays, please review the following before our arrival:

• Please remove toys, rugs, mats, shoes, small items, and personal belongings from the hard floor areas being cleaned.

• Please remove excessive dirt, debris, and pet hair from the floors before our arrival.

• Remove breakable, fragile, or valuable items from the work area.

• Please secure floor-length draperies off the floor using hangers or by placing them on the windowsill.

• If wax/polish removal or finish application is part of your service, please remove all furniture and household items from the floor areas being serviced.

• Please review your work order and confirm the areas/services with the technician before work begins.

• Please make sure there is adequate parking available for our service vehicle.

• During winter months, please clear snow and ice from the driveway, walkway, and entry area for safety.

• Please make sure someone 18 years or older is present during the appointment unless other arrangements have been approved in advance.

• Please keep pets secured in a safe area during the cleaning process.

• Due to insurance and liability concerns, we are unable to move furniture. Please move any furniture or household items blocking the areas to be cleaned before our arrival. Otherwise, we will clean around them.

• Additional labor or wait-time fees may apply if our technicians are delayed by furniture, household items, blocked access, or snow/ice that must be cleared before work can begin.

• Please point out any stains, buildup, scratches, pet concerns, or areas of concern before we begin.

• Please note that severe weather, freezing temperatures, or unsafe conditions may delay or affect your scheduled appointment.

After Your Hard Floor Cleaning Appointment

• Please allow the floor to dry fully before resuming regular foot traffic.

• If a finish or polish was applied, please allow at least 2 hours before walking on the finished area, or longer if recommended by the technician.

• Use caution when walking from a recently cleaned floor onto another surface, as floors may be slippery while drying.

• Keep children and pets off the cleaned/finished areas until the floor is fully dry.

• Do not move furniture, rugs, or mats back onto the floor until it is completely dry.

Thank you for your cooperation. These steps help us work safely, efficiently, and provide the best possible results for your home.

We look forward to serving you!

Denver Pros Cleaning Services

Denver Pros Cleaning Services Rescheduling and Cancellation Policy

We understand that plans can change. To help us protect reserved appointment times, technician schedules, and availability for other customers, Denver Pros Cleaning Services has the following cancellation and rescheduling policy:

Rescheduling

Appointments may be rescheduled with at least 24 hours’ notice at no additional charge.

If an appointment is rescheduled within 24 hours of the scheduled arrival window, a 50% deposit may be required to secure the new appointment date. This deposit will be applied toward the final invoice.

Cancellation

Cancellations made with at least 24 hours’ notice will not be charged a cancellation fee.

Cancellations made within 24 hours of the scheduled appointment may be subject to a $95 cancellation fee. This fee helps offset reserved technician time, scheduling resources, and lost availability that could have been offered to another customer.

No-Show or No Access

If our technicians arrive and are unable to access the property, or if no one is available as previously arranged, a $95 fee or minimum service fee may apply.

To cancel or reschedule, please call us at 303-317-5557 or text us at 720-534-2557.

Thank you for your understanding. This policy helps us maintain reliable scheduling and high-quality service for all Denver Pros customers.